Privacy Policy

This Privacy Policy governs how Synlo Pty Ltd. collects, uses, maintains and discloses information collected from users of the company. This Privacy Policy applies to the company and all services offered by the company.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the “Act”) in respect of the collection, use, disclosure and handling of personal information from individuals. This Privacy Policy details the practices we have adopted to protect your privacy so that you can feel confident about how we manage the personal information you entrust to us.

Personal identification information

We may collect personal identification information from customers in a variety of ways, including, but not limited to, when customers contact the company, make an inquiry, subscribe to our services, and in connection with other activities, services, features, or resources we make available at our company.

Customers may visit publicly available online resources anonymously. We will collect personal identification information from customers only if they voluntarily submit such information to us.

Customers can refuse to supply personal identification information but doing so may prevent them from engaging in certain company related activities or services.

How we use collected information

The company may collect and use customers personal identification information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise customer experience
    We may use information to understand how our customers as a group use the services and resources provided by our company.
  • To send emails to provide customers information
    We may use customer email addresses to send email newsletters, blogs, customer information and updates pertaining to their inquiring or interest in the company. Customer email addresses may also be used to respond to customer inquiries, questions, or other requests.

Sharing your personal information

We do not sell, trade, or give customer personal identification information to others.

What do we do to safeguard personal information?

We take all reasonable steps to maintain the security of the personal information we collect and hold most of which is in digital records. We use a variety of secure techniques to protect your information, including secure servers, encryption, and firewalling.

We will only keep your personal information while it is necessary for one of the purposes for which we have collected it or while otherwise required or permitted by law. Otherwise, we will take reasonable steps to destroy or permanently de-identify your personal information. We may use any de-identified information for marketing purposes, to improve products and services that we provide to our customers and for research purposes.

Changes to this Privacy Policy

We have the discretion to update this Privacy Policy at any time. We encourage customers to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using online resources published by the company, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not submit any of your details to the company. Your continued engagement with the company following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.